Enrolment Information

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us. We must advise that if your personal information is not provided to us, we may be prevented from enrolling you into your course.

How we use your personal information We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy.

If you would like to seek access to or correct your information, in the first instance, please contact ANRAN Training using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the:

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact ANRAN Training to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

ANRAN Training Privacy Policy

Your privacy is respected, and all your personal information collected by us is protected by the Commonwealth Privacy Act 1988. Your data will be used to enable us to provide you with the course you have requested, to inform you of other products you may be interested in, to assist with continuous improvement. You may review and modify your contact information at any time, by accessing your details from our website.

For general enquiries about our privacy policy, or for any other website-related information, please contact us at: admin@anrantraining.com.au

ANRAN Training may use third party advertising tools (including Google remarketing and similar advertising).  This means that information related to your web browsing behaviour may be collected while visiting our site, which later can be used by third-party vendors, including Google, for the purpose of showing Anran Training advertising on sites across the Internet that have been approved in the display network.  You have the option to opt out of Google's use of cookies by visiting the Google advertising opt-out page.  Alternatively, you may opt out of cookies by visiting the Network Advertising Initiative opt out page.

Google Adwords Conversion Tracking:  ANRAN Training may use Google Adwords Conversion tracking to help us collect general usage statistics on how many site visitors have clicked on our Google ads and made an enquiry or purchase with us.  This may be tracked using cookies which do not contain any personal identifiable information and expires within 30 days.

For more information or to opt out of this service, please refer to Google Advertising Policies and Principles.

  • Course brochures for each course can be found under the Courses link on this website. For further information on the key differences between the 2 courses, please refer to Question 1 under the Frequently Asked Questions
  • After reading the course brochures and related information, please complete and sign the relevant Enrolment Form and submit the form to admin@anrantraining.com.au
  • ANRAN Training will make contact by phone or email to confirm your enrolment.

Prior to enrolment, students will be provided with information that will assist them in:

  • Selecting the appropriate course
  • Identifying and confirming eligibility requirements
  • Understanding assessment requirements
  • Successful completion of studies and achievement of competency

ANRAN Training will provide training and assessment that leads to the achievement of competency in:

The course will normally be delivered over a period of 2 (Cdec) and 3 (JP) months from enrolment.

ANRAN Training will only enrol students who have paid the required course fees in advance. Please refer to the Course Tuition Fees listed under each course.

The RTO will not refund fees paid in advance unless training cancellation INCLUDES more than 14 days’ notice in writing.
The following percentage of refund will apply to all training cancellations:

  • Where 20% or less of the course has been provided to the student a 100% refund less $200.00 admin fee will apply.
  • Where less than 50% of the course has been provided to the student a 50% refund less $200.00 admin fee will apply.
  • Where 50% or more of the course has been provided to the student no refund will apply.

Full payment is required prior to course commencement. Should ANRAN agree to accept partial payment at the time of enrolment, the remaining balance must be paid within one month of enrolment or prior to course completion, whichever is sooner. The Enrolment fee is non-refundable.

All students who advise ANRAN Training staff of their special learning needs will be provided with the appropriate support and guidance with the aim of assisting the student to obtain competency in the course undertaken. This assistance provided by ANRAN Training Staff will be within the principles of fairness and flexibility of workplace assessment and will be offered in a discrete manner.

All students experiencing any difficulty or concerns about their training experience should make contact with the lecturer or ANRAN Training Management where a range of solutions may be discussed and provided.
Complaints and Appeals The complaints and appeals policy of ANRAN Training provide an avenue for students to address their complaints and appeals to ANRAN Training Management and have them dealt with in a constructive and timely manner. Please refer to the website’s Complaints and Appeals Policy for further details.

Students are advised that Anran Training is committed to providing the highest level of support for its students. As part of this commitment Anran Training abides by its own Code of Practice. Students may request any employee of Anran Training to view this code at any time.

Students who are offensive or conduct themselves in a disrespectful manner toward ANRAN Training staff or fellow students will be offered one warning to desist their behaviour after which continued behaviour will result in their enrolment being cancelled.

ANRAN Training is committed to providing training and assessment services to all clients regardless of race religion sex socio-economic status, disability, language, literacy or numeracy.

Student Records All students have timely access to current and accurate records of their participation. Students seeking advice concerning their course participation should in the first instance contact ANRAN Training reception.

ANRAN Training Management and staff conducts periodic reviews to ensure that it is compliant with all state and federal legislative requirements for RTO’s including but not limited to OH&S, Harassment, Discrimination, Equal Opportunity and Vocational Education and training legislation.

ANRAN Training recognises qualifications and statements of attainment issued by other Registered Training Organisation under the Australian Qualifications Framework.

RPL is a form of assessment that acknowledges skills and knowledge gained through:

  • Formal training conducted by industry or education
  • Work experience
  • Life experience

The main principle of RPL Focuses on the outcomes of learning rather than when or where the learning occurred. Evidence of competency must be collected by the student and submitted to the nominated assessor and assessment is made based on the required industry standard within the relevant training package unit of competency.  If you believe this may apply to you for any part of the course, then you may request an application kit prior to enrolment process.

Anran Training complies with the USI and Student Identifier Scheme. As such we will not issue Certification unless we have received a verified student identifier for each student from the USI registrar. Anran will collect student identifiers from all students and verify each student identifier with the USI Registrar prior to use of the student identifier for any purpose. Should a student have an exemption under the Student Identifiers Act 2014 the results of the training will not be assessable through the Commonwealth and will not appear on any authenticated VET transcript prepared by the USI Registrar.

Last modified: Thursday, 25 February 2021, 12:13 PM